Minimum order value € 75.00 Ordered today, delivered tomorrow Valkenburg a/d Geul
Vol Smaak Catering
Information

Terms and Conditions

Terms and Conditions – Vol Smaak Cateringservice

Vol Smaak Cateringservice
Kleinstraat 10A, 6325 CW Berg en Terblijt, Netherlands
Chamber of Commerce: 97675989
Establishment number: 000062888781
Telephone: +31 6 51 75 91 63
E-mail: info@volsmaakcatering.nl
Sole proprietorship

This is a translation for information purposes. In the event of any discrepancy, the Dutch version of these terms prevails.

1. Definitions

  • Vol Smaak: Vol Smaak Cateringservice, established in Berg en Terblijt, registered with the Dutch Chamber of Commerce under number 97675989.
  • Customer: the natural or legal person entering into an agreement with Vol Smaak.
  • Consumer: a customer not acting in the course of a profession or business.
  • Agreement: any arrangement between Vol Smaak and the customer regarding the supply of catering services or products.
  • Order: an order placed through the webshop.
  • Quote: a tailored offer made in response to a customer request.

2. Applicability

These terms and conditions apply to every offer made by Vol Smaak and to every agreement between Vol Smaak and the customer, whether concluded through the webshop, by e-mail, by telephone or on the basis of a quote.

Deviations apply only where Vol Smaak has confirmed them in writing. The customer's own general terms are expressly rejected.

These terms are made available to the customer before the agreement is concluded. They can also be consulted on this website at any time.

3. Offers and prices

All offers are without obligation, unless the offer states a period for acceptance. A quote is valid for 14 days from its date, unless stated otherwise.

Prices on the website are stated in euros. When ordering, it is clearly indicated whether prices include or exclude VAT and which delivery charges apply.

Images and descriptions of products are indicative. Minor differences in composition, presentation or weight give no right to rescission or a discount.

Obvious errors or slips in the offer are not binding on Vol Smaak.

4. Formation of the agreement

Vol Smaak has two ordering routes:

  • Through the webshop: the agreement is formed when Vol Smaak confirms the order by e-mail. An order confirmation sent automatically by the system counts as an acknowledgement of receipt, not yet as acceptance.
  • Through a quote: the agreement is formed as soon as the customer approves the quote in writing or by e-mail.

Vol Smaak may refuse an order or attach additional conditions to it, for instance where capacity on the requested date is insufficient. The customer is notified as soon as possible.

5. Minimum order value and lead time

A minimum order value of € 75.00 applies to delivery.

Orders from the standard range are preferably placed no later than one working day before the requested delivery date, by 12:00. For larger assignments, buffets and events, the lead time stated in the quote applies.

Orders at shorter notice are possible by arrangement and subject to availability.

6. Numbers and final confirmation

For group assignments, the customer states an estimated number of people when the agreement is concluded.

The customer confirms the final number no later than three working days before the delivery date. That number forms the basis for invoicing, even if fewer guests are present on the day.

An increase after that deadline will be accommodated as far as reasonable and subject to availability.

7. Payment

Payment through the webshop is made in advance using the payment methods offered on the website.

Where delivery is on invoice, a payment term of 14 days from the invoice date applies, unless agreed otherwise in writing. For larger assignments, Vol Smaak may request a deposit of up to 50%.

If payment is not made on time, the customer is in default by operation of law. Vol Smaak may then charge statutory (commercial) interest and extrajudicial collection costs. In the case of a consumer, this applies only after a reminder has been sent granting a further fourteen days to pay.

8. Delivery and collection

Vol Smaak delivers in Valkenburg aan de Geul and the surrounding area. The delivery area and any delivery charges are stated when ordering or in the quote.

The customer ensures that someone is present at the agreed time to receive the delivery and that the delivery location is reasonably accessible. Additional costs arising from an incorrect address, an inaccessible location or absence are for the customer's account.

Stated delivery times are target times. Vol Smaak makes every effort to meet them, but exceeding them does not in itself give rise to any right to compensation or rescission.

Risk in the products passes to the customer upon delivery.

9. Cancellation and amendment

Cancellation or amendment is possible only in writing or by e-mail. The moment Vol Smaak receives the notice is decisive.

Because virtually all products are prepared fresh to order, the following charges apply on cancellation:

  • more than 7 days before the delivery date: free of charge;
  • 7 to 3 days before the delivery date: 25% of the order value;
  • 3 days to 24 hours before the delivery date: 50% of the order value;
  • within 24 hours of the delivery date: 100% of the order value.

In addition, costs already incurred for specially purchased products, hired equipment or hired staff are charged in full.

10. Right of withdrawal

The statutory fourteen-day right of withdrawal for online purchases does not apply to the products and services of Vol Smaak. This concerns:

  • products that perish quickly or have a limited shelf life;
  • products made to the customer's specifications;
  • services relating to catering and leisure activities performed on a specific date or during a specific period.

These exceptions follow from Article 6:230p of the Dutch Civil Code. The cancellation arrangement in article 9 continues to apply in full.

11. Allergens and dietary requirements

The customer reports allergies, intolerances and dietary requirements when placing the order or requesting the quote, and in any event before preparation.

Vol Smaak makes every effort to meet those requirements and provides information about the ingredients used on request. However, products containing allergens are handled in the kitchen. Vol Smaak therefore cannot guarantee that a dish is entirely free from traces of allergens.

The customer is responsible for passing the allergen information on to the people the catering is intended for.

12. Storage and use of the products

The products are delivered chilled and ready for consumption. After delivery, the customer is responsible for correct storage and handling, including keeping perishable products chilled and consuming them in good time.

Vol Smaak is not liable for damage resulting from incorrect storage, storing products too long, or incorrect handling after delivery.

13. Materials and packaging

Dishes, platters, crockery and other materials provided on loan remain the property of Vol Smaak.

The customer returns these materials clean and complete at the agreed time, or keeps them available for collection. Missing or damaged materials are charged at replacement value.

14. Complaints

The customer reports complaints about the products supplied as soon as possible, and in any event within 24 hours of delivery, by e-mail to info@volsmaakcatering.nl, describing the complaint.

Vol Smaak responds substantively to the complaint within 14 days. A complaint does not suspend the obligation to pay.

A consumer may also submit an unresolved complaint through the European ODR platform: ec.europa.eu/consumers/odr.

15. Liability

Vol Smaak performs the agreement to the best of its knowledge and ability and in accordance with the applicable food safety standards (HACCP).

Vol Smaak's liability is limited to the amount paid out by its liability insurer in the relevant case. If the insurer does not pay out, liability is limited to no more than the invoice value of the assignment concerned.

Vol Smaak is not liable for indirect damage, including consequential loss, lost profit and loss caused by business interruption.

These limitations do not apply in the event of intent or wilful recklessness on the part of Vol Smaak, nor to the extent that mandatory consumer law does not permit them.

16. Force majeure

In the event of force majeure, Vol Smaak's obligations are suspended. Force majeure includes, among other things: equipment failure, non-delivery by suppliers, extreme weather, traffic disruption, illness of staff and government measures.

If the force majeure situation lasts longer than thirty days, either party may rescind the agreement without any obligation to pay compensation. Costs already incurred are settled at that point.

17. Personal data

Vol Smaak processes personal data in accordance with the General Data Protection Regulation. How this is done is described in the privacy policy on this website.

18. Governing law and disputes

All agreements between Vol Smaak and the customer are governed by Dutch law.

Disputes are submitted to the competent court in the Limburg district, unless the law mandatorily designates another court. A consumer always has the right, within one month of Vol Smaak invoking this provision, to choose the court that has jurisdiction under the law.

19. Amendments to these terms

Vol Smaak may amend these terms and conditions. The amended terms are published on this page with an updated date and apply to agreements concluded after publication.

Last updated: August 2026